Refund Policy

At Stay Warmth, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase of the Pocket Hand Warmer, we’re here to help.

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • Defective or Damaged Products: If the item you receive is defective or damaged upon delivery.
  • Incorrect Item Received: If the product delivered does not match your order.
  • Unsatisfactory Condition: If the product is not functioning as described, subject to verification.

2. Refund Conditions

To qualify for a refund:

  • The item must be returned within e.g., 14 days of receiving it.
  • The item must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase (e.g., receipt or order confirmation) is required.

3. Refund Process

  • Step 1: Contact our customer support at info@staywarmth.nl to initiate the refund process. Please include your order details and the reason for your return.
  • Step 2: Once your request is reviewed, we will provide instructions on returning the item.
  • Step 3: After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

4. Refund Timeline

If approved, refunds will be processed within [insert time frame, e.g., 7-10 business days] to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

5. Non-Refundable Items

We do not offer refunds for:

  • Items returned after the specified return period.
  • Products damaged due to misuse, mishandling, or unauthorized modifications.
  • Items purchased on clearance or as part of a "final sale."

6. Return Shipping Costs

  • Defective or Incorrect Items: We will cover return shipping costs.
  • Other Returns: Customers are responsible for return shipping costs unless otherwise stated.

7. Exchanges

If you prefer an exchange instead of a refund, please contact us within 1 or 2 working days,of receiving your product. Exchanges are subject to stock availability.

8. Contact Us

If you have questions about our refund policy or need assistance, please reach out to us:

  • Email: info@staywarmth.nl

Thank you for choosing Staywarmth.nl We are committed to ensuring you have a warm and satisfying shopping experience!